Shipping

• Free standard shipping on orders over $100 (Except for the week leading up to Valentines Day - free shipping over $50)
• $9.50 shipping on orders under $100
• $13.90 flat rate for express post.
• Choose express post if you are in a hurry, express orders are prioritised for fulfillment and also get to you within 1-3 business days (or check Australia Post website for current delivery estimates). 
• Regular Post orders are delivered between 2-7 business days generally, within Australia. Some delays can be expected at times due to sales and holidays. 
• Same business day dispatch on express post orders placed before 9am (except weekends and public holidays) Regular post orders may take 1-2 business days for fulfillment. 
• Pre-order items will be shipped in 1-2 weeks or in accordance with product page.
• Tracking details will be sent by email once shipped for trackable items.
• We use Australia Post letter for small orders and Parcel post and Sendle.
• International Shipping - Orders over $200 will be shipped free for most countries. Some are charged at $24.90 flat rate. Major countries (USA, EUR CAN) are charged $24.90 AUD for postage for orders under $200. New Zealand rate is $15.90 for orders over $170.
• Any and all customs charges are the responsibility of the customer, including the cost to return it to Eco Period Australia when refused by the recipient at time of delivery.

Returns

• We offer a 14 day return window on unworn garments. 60 day risk free trial applies to a single pair of underwear, not to a bundle, subject to conditions set out in our Returns policy.
• No returns or refunds on yoni eggs, menstrual cups or kegel balls. 
• Items marked as clearance or sale items cannot be returned for a refund. An exchange may be possible, at your cost for postage of exchange items.
• Underwear/swimwear returned must have been tried on over the top of clean underwear; and not worn or washed, it must not be damaged or soiled; if this is not followed, we cannot not provide a credit/exchange.
• A credit or exchange is provided upon receipt of your returned garment/s or receipt of notice that goods have been posted back to us. Restocking fee of 10% applies to refunds and you will not be reimbursed the cost to us for postage. 
• Processing timeframes may vary; please allow up to ten business days.
• We suggest sending your return/s with tracking so that you know when your parcel has arrived to us.
• Contact us at info@ecoperiod.com.au if you would like to return something.