Shipping policy

AUSTRALIA WIDE SHIPPING

Our warehouse is located on the Sunshine Coast, Queensland, Australia.  All orders are shipped daily from here (excluding public holidays and weekends).

  • Free standard shipping on orders over $150
  • $10.90 shipping on orders under $150
  • Choose express post if you are in a hurry (1-2 business days) otherwise, orders are delivered between 2-10 business days generally, within Australia.
  • $13.90 flat rate for express post.
  • Orders are dispatched on Mondays, Wednesdays and Fridays, same business day dispatch on orders placed before 10am on these days (except weekends and public holidays). Choose express post if you want same day dispatch.
  • Tracking details will be sent by email once shipped for trackable items.
  • We use Australia Post letter or x-small satchels for small orders and Parcel post for other orders.
  • International Shipping - Orders over $200 will be shipped free for most countries. Some are charged at $29 flat rate. Major countries (USA, EUR CAN) are charged $29 AUD for postage for orders under $200 AUD. New Zealand rate is $15.90. 
  • Any and all customs charges are the responsibility of the customer, including the cost to return it to Eco Period Australia when refused by the recipient at time of delivery.

 

INTERNATIONAL SHIPPING 

Orders over $200AUD will be shipped free for most countries. Some are charged at $34.90 flat rate. Major countries (USA, EUR CAN) are charged $29 AUD for postage for orders under $200. New Zealand rate is $15.90. 

Any and all customs charges are the responsibility of the customer, including the cost to return it to Eco Period Australia when refused by the recipient at time of delivery. More information below. Please note that delivery estimations vary due to international flight restrictions at the present time.

  • 7 Business days (this excludes weekends and public holidays) for orders to New Zealand. 
  • 10 Business days (this excludes weekends and public holidays) for orders to Asia, United States, Canada, Pacific Islands, United Kingdom, Ireland & Europe (we often ship to the Netherlands, Greece, Italy, Germany and France).
  • 14-20 Business Days (this excludes weekends and public holidays) Rest of World.
  • Some items do take longer to get out to you.  Some countries will take up to 30 days for delivery.
  • If your item(s) is in transit, we are unable to cancel or refund, unless it is evident that the parcel is lost in the post (and we will firstly offer to send a replacement after lodging an investigation with the postal authority).

  

 ORDERS

  • All express orders that are placed before 10:00am AEST will be processed same business day.*
  • Any orders that are placed after 10:00am AEST will be processed next business day.* 
  • You will receive a confirmation email once your order has been packed and it's ready to be shipped. Please check your spam mail for this email if it is not visible in your inbox.
  • Our team of pick-packing beauties need their rest, so we don't guarantee that orders will be processed over the weekend or on public holidays. We will endeavour to have them all processed by the returning business day.
  • We appreciate your patience during our sales and busy periods and ensure you that we will work as fast as we can to get your order out.
  • Please note that once your order has left our warehouse, we will be unable to make any changes to the shipping address or contents of the order. Eco Period is not responsible for missing parcels if the incorrect address is provided, so please ensure all details are correct before completing your purchase.

*with the exception of pre-order or made to order items, and excluding weekends, public holidays and occasional busy sale periods.  We pack on Mondays, Wednesdays and Fridays, if you need same day fulfillment, choose express post.

  • If you require further assistance, please contact our customer service team at info@ecoperiod.com.au.