🚚 Shipping

• Free standard shipping on orders over $99 (Australia).

• $10’90 flat rate on orders under $99.

• $13.90 express post – prioritised dispatch, delivered in 1–3 business days (check AusPost for current estimates).

• Standard post: usually 2–7 business days within Australia (allow extra time during sales or holidays).

• Same-day dispatch: Express orders placed before 9am AEST (Mon–Fri, excl. public holidays).

• Regular post: allow 1–2 business days for fulfillment.

• Pre-orders: shipped in 1–2 weeks, or as noted on the product page.

• Tracking details sent by email once shipped.

• Carriers: Australia Post (letter/parcel) 
  
  

International Shipping

• Free shipping on orders over $200 AUD (most countries).

• Flat rate $24.90 AUD for USA, Europe, Canada under $200.

• New Zealand: $15.90 flat rate (orders over $170 AUD ship free).

• Customs/import charges are the customer’s responsibility, including costs if a parcel is refused on delivery.
  
  

🔄 Returns & Exchanges

• 20-day return window on unworn garments (tried on over clean underwear only, not washed or worn).

• 40-day guarantee applies to one pair of period underwear for first-time customers (functionality only, not fit).

• No returns/refunds on hygiene-sensitive items: yoni eggs, menstrual cups, cloth pads, kegel balls.

• Clearance or sale items: no refunds; exchanges may be possible (customer pays postage).

• Bundles/multipacks: exchange of unworn individual items may be possible, refunds not available.

• Underwear/swimwear must be returned with hygiene liners/tags intact. If hygiene conditions aren’t met, a credit or exchange cannot be provided.

• Store credit or exchange is processed once we receive and inspect your return. Allow up to 10 business days for processing.

• Customers are responsible for return postage unless the item is faulty. We recommend tracked shipping.
  
  

👉 To start a return or exchange, please use our Returns Portal.