🚚 Shipping

• Free standard shipping on orders over $99 (Australia).

• $10’90 flat rate on orders under $99.

• $13.90 express post – prioritised dispatch, delivered in 1–3 business days (check AusPost for current estimates).

• Standard post: usually 2–7 business days within Australia (allow extra time during sales or holidays).

• Same-day dispatch: Express orders placed before 9am AEST (Mon–Fri, excl. public holidays).

• Regular post: allow 1–2 business days for fulfillment.

• Pre-orders: shipped in 1–2 weeks, or as noted on the product page.

• Tracking details sent by email once shipped.

• Carriers: Australia Post (letter/parcel) 
  
  

International Shipping

• Free shipping on orders over $200 AUD (most countries).

• Flat rate $24.90 AUD for USA, Europe, Canada under $200.

• New Zealand: $15.90 flat rate (orders over $170 AUD ship free).

• Customs/import charges are the customer’s responsibility, including costs if a parcel is refused on delivery.
  
  

🔄 Returns & Exchanges

• 20-day return window on unworn garments (tried on over clean underwear only, not washed or worn).

• 40-day guarantee applies to one pair of period underwear for first-time customers (functionality only, not fit).

• No returns/refunds on hygiene-sensitive items: yoni eggs, menstrual cups, cloth pads, kegel balls.

• Clearance or sale items: no refunds; exchanges may be possible (customer pays postage).

• Bundles/multipacks: exchange of unworn individual items may be possible, refunds not available.

• Underwear/swimwear must be returned with hygiene liners/tags intact. If hygiene conditions aren’t met, a credit or exchange cannot be provided.

• Store credit or exchange is processed once we receive and inspect your return. Allow up to 10 business days for processing.

• Customers are responsible for return postage unless the item is faulty. We recommend tracked shipping.
  
  

👉 To start a return or exchange, please use our Returns Portal.

ECOTECH 4 LAYER TECHNOLOGY
Eco Period underwear are as comfortable and functional as your favourite undergarment, but they can do much more: they feature an integrated membrane system in the crotch that draws in your period and leaks into the absorbent core and a final layer that prevents it from leaking through.

The internal skin-touch layer is made of soft, natural wicking fabrics, generally organic cotton or other natural fabrics. The middle layer is made up of specialised organic cotton, bamboo and microfibre that absorb moisture away like a sponge.

The outermost layer is a liquid-impermeable membrane that will not leak fluid, to protect you from leaking, unpleasant stains and sweat marks. In addition, this layer is also breathable, which prevents odours.

The final layer is your base underwear of breathable fabrics, which holds it all together.

Eco Period can help you if you are self managed or plan managed.

If you are a self-managed NDIS client, you can purchase Eco Period underwear or period swimwear from our website for your personal use, and then submit your invoice to claim back the cost under the NDIS scheme.

If you are plan managed NDIS client, we can prepare a preliminary quote/invoice and email to your plan manager for you. We can accept bank deposit from your plan manager.  Please contact us on info@ecoperiod.com.au with your NDIS number and name and address and details of what products you would like to be included on your invoice.

National Disability Insurance Scheme contact information:

You can check eligibility and apply for the NDIS through the NDIS website.

Other disability information is available at the NDIS website (link) or the NDIS helpline (1800 800 110)

National Disability Insurance Scheme eligibility for continence consumables/ reusable leakproof period underwear and Eco Pads

If you are an Australian Citizen or resident or permanent visa holder with a disability, the good news is you may be eligible for financial assistance through the National Disability Insurance Scheme (NDIS). The NDIS can help to ease the monetary pressure of buying products to assist with disabilities.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.

Who is eligible?

You are eligible for the NDIS, if you are:

• are under 65 when you make your application.
• are an Australian Citizen or resident or permanent visa holder.
• and meet the disability or early intervention requirements.

You can find more information about the NDIS requirements here.

My Aged Care eligibility for continence consumables / washable leakproof underwear

If you aged 65 years and over you will not be eligible for the NDIS. In this case, you will be assessed through the Commonwealth aged care system. For further information and to apply for an assessment refer to the My Aged Care website.