Return policy

Thank you for shopping with us! We understand that sometimes returns are necessary, and we want to make the process as easy as possible for you. Please review our returns policy below for our period underwear, period swimwear, cloth pads, menstrual cups, and yoni eggs/ kegel balls.

Yoni eggs, kegel balls and menstrual cups cannot be returned, refunded, or exchanged due to the personal nature of these products. We strongly recommend that you research and carefully consider your purchase before making it.

Under Australian Guidelines, all personal intimate hygiene products are unable to be exchanged or returned but Eco Period understands sizing charts are just a guide and we are all unique.

Unworn period underwear and period swimwear can be exchanged for a different sizing, provided only one pair has been tried on over clean underwear, not washed or worn and is returned in AS NEW condition (no lint or marks) and contact has been made with us via an email to info@ecoperiod.com.au, within 20 days of receiving your item(s). Customers then must ensure the items reach us within 30 days of the initial delivery date.

If you received an incorrect item or an item was missing from your order, please email us immediately at info@ecoperiod.com.au with the details, so we can investigate and act accordingly.

HOW TO EXCHANGE YOUR ITEM(S)

Step 1:  Fill out the EXCHANGE FORM (click to open) or email info@ecoperiod.com.au with your order number (or name items were purchased under), the items you need to exchange and what you need to exchange with. 

Step 2:  Send a copy* of your form or email together with your items to: 

Eco Period Australia
PO BOX 4725
SUNSHINE COAST MAIL CENTRE, NAMBOUR QLD 4560

*If you can't access a printer, simply write a note including all details requested above.  If you don’t know your order number, please use the same name and email you used to place the order so we can identify it.  We recommend having tracking as Eco Period Australia Pty Ltd will not be responsible for lost or missing items.

WHAT HAPPENS NEXT

Once we receive your exchange and it's been deemed acceptable, Eco Period Australia Pty Ltd will cover the return shipping costs (once per order) for the new sizing or in the event we have sold out of that size, provide you with Store Credit in the form of a Gift Card, emailed to you directly. We typically process returns within 5 business days of receiving the item back.

Gift Cards have no expiry date and will cover the total purchase price of the returned items (excluding shipping) allowing you to repurchase once back in stock.

We are always here to help and really want you to be happy with your purchase, so please email info@ecoperiod.com.au  if you need further assistance or information. 

If you receive a defective or damaged product, please email our customer service team at info@ecoperiod.com.au within 7 days of receiving your order. Please include your order number, a description of the issue, and photos of the defective or damaged product. Our team will work with you to provide a replacement or exchange for a different product, depending on your preference.

Thank you again for choosing to shop with us. If you have any questions or concerns about our returns policy, please do not hesitate to contact us.

REFUND POLICY:

We do not offer refunds on any sanitary products due to selection error or change of mind except unless under the 60-day Try It & See* (which allows first-time customers to try ONE pair of underwear for 60 days and if it doesn’t perform as described) request a full refund of that one item (excluding shipping costs). If you have purchased multiple items, we can give you a refund on one item and a store credit or exchange on the remaining unworn items returned.

This is because we cannot resell sanitary products that have been handled by customers in any way. Eco Period Australia Pty Ltd upholds strict hygiene standards and complies with the Australian Government Department of Health: Therapeutic Goods Administration standards.

We want every Eco Period customer to be satisfied with their purchase. Therefore, we provide as much information to customers as possible before they make a purchase, including product function, composition information, and a size chart. This way, customers can purchase the correct products for their needs. We believe that the comprehensive product information we provide mitigates the risk of selection error or change of mind.

Refunds are not available for yoni eggs, kegel balls, cloth pads or menstrual cups. 

You can always contact us for any refund questions at info@ecoperiod.com.au.

**60 Day Risk Free Trial on Period Underwear – first-time customers only.

As a first-time customer, you may try one pair of period underwear for 60-days risk-free and if it doesn't function as an alternative to pads and tampons, we will happily give you your money back (minus the cost of shipping) or a store credit or exchange.

We will require an explanation of the reason for your request.  The trial applies to one worn garment only and is purely based on the functionality of the product, (not the fit of the product, which can be determined by trying the product on over clean underwear).  We cannot refund a product that has simply been worn past the absorption capacity of the garment.  Everyone's flow is different.  Some underwear will last a whole day on some people, but only two hours for another person with a heavy flow (for example).  So we don't claim that our underwear will last a specified number of hours.  We suggest you try them at home first to get to know how long they will last for you, so you can be prepared to change throughout the day, if need be. Take a look at our KNOW YOUR FLOW page for more details.

Successful claims will require return of the claimed item or evidence of destruction submitted.

No further refunds, credits or exchanges can be given on any additional worn or washed underpants (e.g. if purchased in a bundle).

Order cancellation requests, Changes to orders

We send out parcels hourly so we will try to change your order if possible, but there are no guarantees. If you discover that you have made a mistake with your order, please contact Customer service immediately at info@ecoperiod.com.au as we may be able to fix mid fulfillment. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.

Bundle pack policy

If you have purchased a bundle pack you will be unable to receive a refund for these items. As they are discounted items, the sale is final. You may exchange unused (and unwashed) items from the bundle pack within 20 days of purchase, for items of equal value, or pay the difference and you will also be responsible for the replacement shipping costs (we will send you a payment request).