What products are eligible for return?
No returns on yoni eggs or kegel balls, for hygiene reasons. Where wrapper is opened on menstrual cups, we cannot accept returns.
Eco briefs and eco pads can be returned if unused/ unworn - see further details below.
Sale items cannot be refunded or exchanged, unless for a change of size or style of an equal value, at your expense to return and postage of the new items.
60 Day Risk Free Trial on Period Underwear – first-time customers only.
As a first-time customer, you may try one garment for 60-days risk-free and if you don’t like how it functions, we will happily give you your money back (minus the cost of shipping) or a store credit or exchange.
We will require an explanation of the reason for your request. The trial applies to one worn garment only and is purely based on the functionality of the product, (not the fit of the product, which can be determined by trying the product on over clean underwear).
No further refunds, credits or exchanges can be given on any additional worn or washed underpants (e.g if purchased in a bundle).
Exchanges of unworn/ as new underwear
Unworn (and unwashed), as-new pairs in a purchased Bundle can be exchanged for items of similar value, if the items you wish to exchange for are individually more expensive, there may be a small fee involved for upgrading. Common reasons for exchange include wrong size, selected in error or wrong size sent due to differences in our sizing and your expectations. Please do not worry if this happens, we will gladly exchange, please just email us at email@example.com with your request, including the name your order was placed in and order number if you have it handy.
Requests for returns
Returns may be processed for the following:
Incorrect item or order
If you receive an incorrect item or order, please contact firstname.lastname@example.org to notify us of the issue as soon as you can. You have up to 10 days post delivery date to advise us that you have received an incorrect item or order.
Eco Period Australia takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to resolve the problem.
If you have received a product that is deemed faulty we ask that you photograph the faults and contact email@example.com to notify us of the fault and for further information on seeking a replacement item.
Refunds will only be eligible if garments are unworn and unwashed and in original condition and if a replacement is not available. Refunds are not applied simply for change of mind. Garments must be returned for exchange within 20 days of purchase or goods will be sent back to the customer. If eligible for a return, you may request:
- a credit on the items returned, excluding postage.
- an exchange on the unworn garments for items of the same price, may be in a different style and/or size, customer to cover return postage.
- a full refund on the unworn garments, excluding postage.
Please make sure that underwear is tried on over your own clean underwear. In the interest of hygiene, we will refuse returns of items where it’s obvious that this hasn’t been done or items that have been washed, as this makes the product used.
If eligible for return, customers will be responsible for the cost of returning the garment/s to us. We suggest using a tracked service, as we cannot be responsible for the parcel if it goes missing.
Once the garments are received back at our warehouse, we will process the refund/credit note/exchange within 7-10 business days. The refund will be paid back to the payment gateway that the customer used to purchase the order.
Please note, any refund requests made using Afterpay and Paypal will incur a 6% fee, which is the non-refundable fees charged by Afterpay and PayPal to us. We will also deduct the cost incurred by us to ship your original order to you.
Store credit cannot be redeemed for cash. Store credit cannot be transferred. Any orders placed in store credit will only be refunded as store credit if necessary. Store credits are applied to the account registered with Eco Period Australia and used to place your order.
Order cancellation requests, Changes to orders
We send out parcels hourly so we will try to change your order if possible, but there are no guarantees. If you discover that you have made a mistake with your order, please contact Customer service immediately at firstname.lastname@example.org as we may be able to fix mid fulfillment. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.
Bundle pack policy
If you have purchased a bundle pack you will be unable to receive a refund for these items. As they are discounted items, the sale is final. You may exchange unused (and unwashed) items from the bundle pack within 40 days of purchase, for items of equal value, or pay the difference and you will also be responsible for the replacement shipping costs (we will send you a payment request).