- Free standard shipping on orders over $100
- $8.90 shipping on orders under $100
- Choose express post if you are in a hurry, otherwise, orders are delivered between 2-10 business days generally, within Australia.
- $11.90 flat rate for express post.
- Same business day dispatch on orders placed before 10am (except weekends and public holidays).
- Pre-order items will be shipped in 1-2 weeks or in accordance with product page.
- Tracking details will be sent by email once shipped for trackable items.
- We use Australia Post letter for small orders and Parcel post and Sendle.
- International Shipping - Orders over $200 will be shipped free for most countries. Some are charged at $29 flat rate. Major countries (USA, EUR CAN) are charged $29 AUD for postage for orders under $200. New Zealand rate is $14.90.
- Any and all customs charges are the responsibility of the customer, including the cost to return it to Eco Period Australia when refused by the recipient at time of delivery.
- We offer a 40 day return window on unworn garments. 60 day risk free trial applies to a single pair of underwear, not to a bundle, subject to conditions set out in our Returns policy.
- No refunds on yoni eggs or kegel balls. Where wrapper is opened, we cannot accept returns on menstrual cups, due to hygiene reasons.
- Items marked as clearance or final sale cannot be returned for a refund. An exchange may be possible, at your cost for postage of exchange items.
- Underwear/swimwear returned must have been tried on over the top of clean underwear; and not worn or washed; if this is not followed, we cannot not provide a refund/credit/exchange.
- A credit, refund or exchange is provided upon receipt of your returned garment/s.
- Processing timeframes may vary; please allow up to ten business days.
- We suggest sending your return/s with tracking so that you know when your parcel has arrived to us.
- Contact us at email@example.com if you would like to return something.