Shipping & Returns

Shipping

  • Free standard shipping on orders over $100
  • $8.90 shipping on orders under $100
  • Choose express post if you are in a hurry, otherwise, orders are delivered between 2-10 business days generally, within Australia.
  • $11.90 flat rate for express post.
  • Same business day dispatch on orders placed before 10am (except weekends and public holidays).
  • Pre-order items will be shipped in 1-2 weeks or in accordance with product page.
  • Tracking details will be sent by email once shipped for trackable items.
  • We use Australia Post letter for small orders and Parcel post and Sendle.
  • International Shipping - Orders over $200 will be shipped free for most countries. Some are charged at $29 flat rate. Major countries (USA, EUR CAN) are charged $29 AUD for postage for orders under $200. New Zealand rate is $14.90. 
  • Any and all customs charges are the responsibility of the customer, including the cost to return it to Eco Period Australia when refused by the recipient at time of delivery.

 

Returns

  • We offer a 40 day return window on unworn garments. 60 day risk free trial applies to a single pair of underwear, not to a bundle, subject to conditions set out in our Returns policy.
  • No refunds on yoni eggs or kegel balls. Where wrapper is opened, we cannot accept returns on menstrual cups, due to hygiene reasons.
  • Items marked as clearance or final sale cannot be returned for a refund. An exchange may be possible, at your cost for postage of exchange items.
  • Underwear/swimwear returned must have been tried on over the top of clean underwear; and not worn or washed; if this is not followed, we cannot not provide a refund/credit/exchange.
  • A credit, refund or exchange is provided upon receipt of your returned garment/s.
  • Processing timeframes may vary; please allow up to ten business days.
  • We suggest sending your return/s with tracking so that you know when your parcel has arrived to us.
  • Contact us at info@ecoperiod.com.au if you would like to return something.