Shipping

• Free standard shipping on orders over $100
• $9.50 shipping on orders under $100
• $13.90 flat rate for express post.
• Choose express post if you are in a hurry, express orders are prioritised for fulfillment and also get to you within 1-3 business days (or check Australia Post website for current delivery estimates). 
• Regular Post orders are delivered between 2-7 business days generally, within Australia. Some delays can be expected at times due to sales and holidays. 
• Same business day dispatch on express post orders placed before 9am (except weekends and public holidays) Regular post orders may take 1-2 business days for fulfillment. 
• Pre-order items will be shipped in 1-2 weeks or in accordance with product page.
• Tracking details will be sent by email once shipped for trackable items.
• We use Australia Post letter for small orders and Parcel post and Sendle.
• International Shipping - Orders over $200 will be shipped free for most countries. Some are charged at $24.90 flat rate. Major countries (USA, EUR CAN) are charged $24.90 AUD for postage for orders under $200. New Zealand rate is $15.90 for orders over $170.
• Any and all customs charges are the responsibility of the customer, including the cost to return it to Eco Period Australia when refused by the recipient at time of delivery.

Returns

• We offer a 20 day return window on unworn garments. 40 day risk free trial* applies to a single pair of underwear, not to a bundle, subject to conditions set out in our Returns policy.
• No returns or refunds on yoni eggs, menstrual cups, cloth pads or kegel balls. 
• Items marked as clearance or sale items cannot be returned for a refund. An exchange may be possible, at your cost for postage of exchange items.
• Underwear/swimwear returned must have been tried on over the top of clean underwear; and not worn or washed, it must not be damaged or soiled; if this is not followed, we cannot not provide a credit/exchange.
• A credit or exchange is provided upon receipt of your returned garment/s or receipt of notice that goods have been posted back to us. 
• Processing timeframes may vary; please allow up to ten business days.
• We suggest sending your return/s with tracking so that you know when your parcel has arrived to us.
• Contact us at info@ecoperiod.com.au if you would like to return something.

Eco Period can help you if you are self managed or plan managed.

If you are a self-managed NDIS client, you can purchase Eco Period underwear or period swimwear from our website for your personal use, and then submit your invoice to claim back the cost under the NDIS scheme.

If you are plan managed NDIS client, we can prepare a preliminary quote/invoice and email to your plan manager for you. We can accept bank deposit from your plan manager.  Please contact us on info@ecoperiod.com.au with your NDIS number and name and address and details of what products you would like to be included on your invoice.

National Disability Insurance Scheme contact information:

You can check eligibility and apply for the NDIS through the NDIS website.

Other disability information is available at the NDIS website (link) or the NDIS helpline (1800 800 110)

National Disability Insurance Scheme eligibility for continence consumables/ reusable leakproof period underwear and Eco Pads

If you are an Australian Citizen or resident or permanent visa holder with a disability, the good news is you may be eligible for financial assistance through the National Disability Insurance Scheme (NDIS). The NDIS can help to ease the monetary pressure of buying products to assist with disabilities.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.

Who is eligible?

You are eligible for the NDIS, if you are:

• are under 65 when you make your application.
• are an Australian Citizen or resident or permanent visa holder.
• and meet the disability or early intervention requirements.

You can find more information about the NDIS requirements here.

My Aged Care eligibility for continence consumables / washable leakproof underwear

If you aged 65 years and over you will not be eligible for the NDIS. In this case, you will be assessed through the Commonwealth aged care system. For further information and to apply for an assessment refer to the My Aged Care website.